Our system is completely automated. Once your order has been confirmed, it means your order is being processed and cannot be canceled.

If you contact us via our Contact Form or directly via materialorders@icisf.org immediately after your order has been placed, we will make every effort to manually cancel your order before it goes into production. However, because of the automated system we cannot guarantee that this correction will still be possible.

Please also keep in mind that incoming messages can only be monitored during business hours, which currently are Monday through Friday, 8am to 2pm Eastern Time.

Please note that if a cancellation was successful, your originally provided credit card will be refunded within 3 business days, minus a cancellation fee of $10.00 USD.