Please take care to include your complete and correct shipping address. The system automatically generates our shipping labels from the information the customer provides us, so we are not responsible for any lost packages which are incorrectly addressed due to customer error.

If you contact us via our Contact Form  or directly via materialorders@icisf.org immediately after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information before your order processes. However, because of the automated system we cannot guarantee that this correction will be possible.

Please note that if the correction is successful there might be a difference in shipping fee. If the cost is less, your originally provided credit card will be refunded within 3 business days, minus a change fee of $10.00 USD. If the new shipping fee costs more, we will have to invoice you internally and charge a change fee of $10.00 USD.

Please also keep in mind that incoming messages can only be monitored during business hours, which usually are Monday through Friday, 8am to 2pm Eastern Time.